The simple terms behind every order

When you place an order with us, you're entering into an agreement. We want that agreement to be clear, fair, and easy to understand. This page explains the terms that apply when you buy from our store, including how orders work, how pricing works, and what you can expect from us. We've written it in plain language because we believe terms should be readable, not intimidating.

By placing an order, you agree to these terms. If anything here is unclear, reach out through our Contact Us page and we'll be happy to explain. We'd rather answer your question upfront than have you feel uncertain later.

Placing your order

When you place an order, you're making an offer to buy the items in your cart. We accept that offer when we confirm your order and begin processing it. Until then, we may decline or cancel an order if we suspect fraud, if an item is unavailable, or if there's an error in pricing or product information.

Please make sure the details you provide are accurate, including your shipping address and contact information. Accurate details help us get your order to you quickly and avoid problems. If you notice a mistake after placing your order, contact us as soon as possible and we'll do what we can to help.

Pricing and payments

All prices are listed in US dollars. The price you see at checkout is the price you pay, and it includes shipping and any applicable duties or customs. We don't add surprise fees after you've paid. If a price looks wrong or too good to be true, let us know — we'd rather correct an error than have you disappointed.

We accept the payment methods shown at checkout. Payment is processed when you place your order. If a payment fails or is declined, your order won't be processed, and we'll let you know so you can try again or use a different method.

From time to time, we run promotions and discounts, including offers of up to 70% off. These promotions are subject to the terms shown with the offer, and they may change or end without notice. We'll always be clear about what an offer includes and how long it lasts.

Shipping and delivery

We dispatch orders within one to three business days and estimate delivery within six to twelve business days. Shipping is free worldwide, with no minimum order, and all duties and customs are included. Delivery times are estimates, not guarantees, and they can be affected by factors outside our control, like weather or customs processing.

Risk of loss passes to you when your order is delivered to the address you provided. If your order is delayed or arrives damaged, contact us through our Contact Us page and we'll help. Our Shipping Policy and Refund Policy explain these processes in more detail.

Returns and refunds

We offer 60-day returns from the date of delivery. If you decide an item isn't right for you, contact us through our Contact Us page and we'll guide you through the return process. Refunds are processed within five to ten business days after the return arrives, and they're issued to your original payment method.

Our Refund Policy explains what's eligible for return, how to start a return, and how refunds work. We ask that returned items be in reasonable condition. If you have questions about a specific item, reach out and we'll clarify before you send anything back.

Product information

We work hard to describe our products accurately, including their features, materials, and intended use. Even so, slight differences can occur, and images are for illustration. If you receive an item that doesn't match its description, contact us and we'll make it right.

Our products are intended for personal use. Please follow any instructions included with your purchase, especially when using heat tools. Misuse can cause damage to the product or injury, and it isn't covered by our returns policy.

Limitation of liability

To the fullest extent permitted by law, our liability for any claim related to your purchase is limited to the amount you paid for the product in question. We aren't responsible for indirect or consequential losses, such as lost time or inconvenience, except where the law requires otherwise. Nothing in these terms limits rights you have under applicable consumer protection laws.

Changes to these terms

We may update these terms from time to time as our store evolves. When we do, we'll post the updated version here. The terms that apply to your purchase are the ones in effect when you place your order. We encourage you to review this page occasionally so you stay informed.

Contact us

If you have questions about these terms or about an order, reach out through our Contact Us page. Our team is happy to help and will get back to you as soon as possible. Thank you for shopping with us — we're grateful for your trust and we're committed to making your experience clear, fair, and enjoyable.